Frequently Asked Questions
General Information
We supply a diverse range of workers, including administrative staff, skilled tradespeople, unskilled laborers, and specialized professionals across various industries. This flexibility allows us to meet the unique needs of each client.
Pricing and Contracts
There is typically a minimum contract duration of 6 months, but we can discuss exceptions based on client needs.
Contracts can be terminated with 1 month notice, and the process is clearly outlined in our contract to ensure a smooth transition.
Yes, we are open to negotiating rates based on the scope of work and contract duration, making our services accessible for various budgets.
We do not charge for replacements if a worker does not meet expectations within the agreed timeframe, ensuring our clients receive the quality they expect.
Recruitment and Onboarding
We can typically supply workers within 2 days , depending on specific requirements and availability.
Yes, clients can request specific skills or experiences, and we will make every effort to match those needs with suitable candidates.
We closely monitor worker availability and communicate any changes to clients promptly, ensuring that project timelines are not affected.
Yes, we provide training tailored to the specific roles and requirements of clients, ensuring that workers are prepared before placement.
If a worker doesn’t show up, we have a rapid response plan to provide a replacement as quickly as possible to minimize disruptions.
Quality Assurance
We monitor worker performance through client feedback, regular check-ins, and performance reviews, ensuring quality standards are maintained.
If a worker is underperforming, we address the issue through additional training or, if necessary, replace the worker to maintain quality service.
Yes, we encourage clients to provide feedback on workers, as it is essential for continuous improvement and helps us enhance our services.
Yes, we have a clear replacement policy for unsatisfactory workers, ensuring clients receive the quality they expect without additional costs.
We review our labor supply processes quarterly to ensure efficiency, quality, and alignment with industry standards.
Safety and Compliance
Our workers adhere to industry-standard safety protocols, which are regularly updated to ensure compliance and worker safety.
Yes, all our workers are fully insured, providing peace of mind for clients and protection in case of workplace incidents.
We have a comprehensive procedure for handling workplace injuries, which includes immediate support and proper reporting to ensure compliance and safety.
Communication and Support
You can contact us via email, whatsapp, phone call and our team are available during business hours to assist you.
We take client complaints seriously and have a dedicated customer service team to address issues promptly and effectively.
We strive to accommodate requests for additional workers on short notice, depending on availability and project requirements.
We communicate updates about worker performance through regular reports and direct communication, keeping clients informed.
Additional Services
Yes, we can provide necessary equipment or tools based on client needs, ensuring workers have what they need to succeed.
Yes, we offer payroll services as part of our comprehensive workforce management solutions, simplifying the process for our clients.
We provide consultancy services for effective workforce management, helping clients optimize their labor strategies.
Miscellaneous
Our standard working hours are 8 hours with 2 hours overtime but we can accommodate varying schedules based on client needs.
Yes, we can assist with international labor supply, depending on project requirements and legal considerations.
We have a strict conduct and discipline policy that all workers must adhere to while on assignment to ensure a professional environment.
To get started, simply contact us to discuss your needs, and our team will guide you through the onboarding process seamlessly.